Complaint procedure

We do our utmost to provide you with the best possible service. If you are unexpectedly dissatisfied with our services, we would like to hear from you. Together we examine how we can find a solution.

You can make your complaint known via Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken. or in writing to WFC, Kolk 27, 4241 TH Arkel. You can also use our contact form.

How do we handle your complaint

• After receiving the complaint, we will contact you within 1 working day.
  We strive to handle the complaint within 2 weeks, depending on the nature and scope of your complaint.
  You will receive written or oral feedback on the progress of the handling of your complaint